Frequently Asked Questions
Everything you need to know about your Reyna Signature experience.
How long does shipping take for my Reyna Signature order?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. If you wish to exchange an item for a different size or color, please contact our support team to initiate a seamless exchange process.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our signature fits are designed to be true-to-size unless otherwise stated in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible customers.
Are your materials ethically sourced?
At Reyna Signature, quality and ethics go hand-in-hand. we partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, sustainable fabrics to ensure your fashion choices are both beautiful and responsible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team. After this window, the order cannot be altered and must be processed as a return.